Return Policy

TruBeauty will only accept returns on merchandise that is in re-sellable condition and in its original, unaltered packaging.  Any price stickers must be removed.

Hair, hair brushes, shears, cosmetics, special orders and education tickets are not returnable.

Appliances are subject to the terms of each manufacturer’s individual warranty. 

You will need to report any problems or discrepancies with your order within 72 hours of delivery in order for a credit to be issued. 

All returns are subject to a 20% restocking fee.

To begin the return process and request an RMA #, please contact [email protected] or call 888-371-5040.

 

***NOTE

Please send an email to [email protected], and start with the following information:

Customer #
Customer Name
Contact Name
Contact Phone Number
Contact Email Address
Invoice #
Invoice Date
Item #
Quantity to Return
Reason for Return 

Shipping Policy

$14.95 flat rate shipping on all orders.